how does "Email Receipt Processing" work in NetSuite

AI generated answer (using internal Slack threads):

Email Receipt Processing in NetSuite is not a native feature. However, there are ways to manage email responses and notifications within the system. When an email is sent out of NetSuite, the response to that email does not automatically go into NetSuite. The recipient would have to click 'reply all' for the response to be captured in NetSuite. This can be managed by enabling the

Capture Email Replies

feature under

SETUP > COMPANY > ENABLE FEATURES > CRM

. To verify if an email, such as a Customer Statement, is received by the customer, you can temporarily change the customer email address to one of your own (outside of your workplace domain). If you receive the email, it indicates that the email was successfully sent out. After this test, you can change the email address back to the customer’s original email address. As for sending an email to customers when a payment is created, this is not a native NetSuite feature. If you need real-time payment notifications, you can run a workflow that executes a send email action upon save. If real-time notifications are not necessary, you can create a daily saved search that will search for executed payments within that day and email the customer that way. However, this method does not provide real-time email distribution. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******