how to reverse payment

AI generated answer (using internal Slack threads):

To reverse a payment in NetSuite, you can follow these steps: 1. Navigate to the original bill payment transaction. 2. Click on the 'Actions' button and select 'Void'. 3. This will create a voiding transaction that reverses the original bill payment. However, please note that this process might not be applicable if the payment has already been processed by the bank or if there are foreign exchange differences involved. In such cases, you might need to create a new bill payment with the updated information and submit a new file. For credit card payments on Sales Orders (SOs), NetSuite does automatically send a reversal request to the credit card processor when a SO is canceled. However, if you want to perform a credit card reversal on SOs without canceling the SO, you might need to use a Map/Reduce (MR) script to locate the at-risk SOs and perform the reversal on the credit card authorization. Unfortunately, it's not clear if NetSuite provides native features to programmatically make that reversal call. You might need to integrate with your credit card processor's API (Cybersource in your case) to perform the authorization reversal. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******