how to enable void option in customer payment

AI generated answer (using internal Slack threads):

To enable the void option in customer payment, you need to ensure the following: 1. Check your permissions: Make sure you have the necessary permissions to void a payment. If you are not an administrator, you may not have this permission. 2. Check the form: The void button might be moved into the "more actions" area on the form. You can check this by navigating to any invoice -> customize form -> Actions. If the void button is there, you can move it back to the main form. 3. Check for workflows or scripts: A workflow or script might be removing the void button. You can check this by going to customization > scripting > scripted records. 4. Check the mode: The void button might only be visible in Edit or View mode. Make sure to check both of these modes. 5. Check the "Void Transactions Using Reversing Journals Preference": If this feature is enabled, it will remove the ability to void sales orders. You can disable this feature to enable the void option. 6. Check the status of the invoice: The invoice must be open in an open accounting period to be voidable. Remember, voiding a transaction will make all the amount to zero, while closing a transaction would just close the items which are not fulfilled. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******