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i am trying to edit the company bank details options for the electronic bank payments bundle and i'm simply putting this under reference fields:

&lt;refFields type="SEPA IBAN ISO 20022 Generic template"&gt;
&lt;refField id="custrecord_2663_entity_acct_name" label="Account Name" helptext="Enter your company's Account Name."/&gt;
&lt;refField id="custrecord_2663_acct_num" label="Account Number" helptext="Enter your company's Account Number."/&gt;
&lt;/refFields&gt;

however, only the Account Number shows up. does anyone have any idea why?

It looks like you're referencing an entity field for the Account Name.   We use this for Company Name on the Company Bank Details: &lt;refField id="custrecord_2663_statement_name" label="Company Name" mandatory="true" helptext="Enter your company's name."/&gt;