Happy Friday, everyone! Curious how others would handle: Need to bring in items from customers that will cost us nothing and have no value to us. We will process them and charge the customer for that processing while shipping the items back to them. One approach is $0 cost inventory items brought in with a PO and sent back out with an SO and using an other charge item on that SO for the processing work that was done. Curious how others might be handling similar things in NS. Thanks!

Are the items technically/legally owned by the customers?

Yep @Luis

I would use a Return Auth to bring them in and a SO to ship back out and charge them for the work you've done Put a non inv item on the Return and then use the same non inv on the SO with a service charge and shipping

Leaning toward inv item because we'll bring in a couple hundred pcs of the item at a time and best to be able to track qty

This is a use-case that I commonly encounter within a specific micro-vertical. You create a sales order to bill the client for the replenishment of their customer-owned inventory which is flagged as such. Then, when the goods are received into your warehouse and you create an item fulfillment for the sales order, a zero dollar inventory adjustment is automatically generated that will move the quantity on-hand into a separate (customer-owned inventory) location. That way you don't have to worry about messing up your inventory costing for goods in your typical/main location(s). We have this as a bundled solution for our clients.

@Dino. Not sure I follow the process. Not sure why an inventory adjustment needs to be involved. The separate location is the way to go though If using a Inv item then I would make a separate Location to do all this transacting in Then make the RMA>Receipt and SO>IF>Invoice in a “customer repairs” location. This way your receiving at $0 wont mess with your costing in other Locations You can keep your Inv parts all at $0 in this location but have your non inv or service items be what charges your customer for the service you provide

The RMA is not really applicable for our use cases, so your mechanics would be different using that.