This site was built to compliment the existing NetSuite Professionals Slack Community by adding a means for members to easily find answers to common questions and to create a searchable database of those questions and answers.

NetSuite Professionals

hello folks, i have a suitelet that is getting fired via a button on a blanket purchase order. the suitelet is rendering the blanket PO to a PDF and then emailing it. no errors are being thrown and the email is showing up under the communication tab of the record as well as the sent email list under setup&gt;company&gt;communication with a status of sent. problem is, it doesnt show up in anyone’s inbox. this is in a production environment. anyone experience anything similar? I’ve never had this happen but I have had some quirks so far working with blanket POs

Can you post the line of code where you send the email to here (just want to see the arguments)

`let pdfFile = renderer.renderAsPdf();`
                        log.debug(“Generated PDF File”, pdfFile);

                        email.send({
                            author: 14119,
                            recipients: recipientsArr,
                            subject: ‘Blanket Purchase Order’,
                            body: ‘Please find the attached PDF of your blanket purchase order.’,
                            attachments: [pdfFile],
                            relatedRecords: {
                                 transactionId: Number(orderId),
                             },
                        });

<@U072P5U0AS0> That looks fine as is.  The next test I would try would be sending the email to a different domain.  For example, if you have a gmail account, can you try sending it there and seeing if it comes in (even in Spam).

There's a chance the email is bouncing, but it hasn't been long enough to be 'reported' as a bounce.

Sometimes that can take upwards of three days.

awesome, that is sort of what I was wondering as their accounts last bounced email shows on 6/3 and I imagine there have been a couple since then so maybe a lag

Ah, is that address on the 'Bounced Email Address' List?

<https://system.netsuite.com/app/help/helpcenter.nl?fid=section_3869562023.html|Managing Bounced Email> is where you start for finding undelivered emails

&lt;https://[PUT_ACCOUNT_ID_HERE].app.netsuite.com/app/common/entity/bouncedaddresses.nl?whence=&gt;

that said, you are probably screwing up in your subject, or less likely body

ya i just put a dynamic variable in the subject to see if that helps

you cant keep on sending identical emails

thanks, folks. It does seem like that is probably the issue and the bounced addresses list just hasn’t caught up. I’ll let it sleep and check it tomorrow. Thanks for your suggestions, much obliged!

No prob.  Best of luck.  :slightly_smiling_face: