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NetSuite Professionals

Hello! We use SuiteCommerce. When a customer places an order, we send out the order confirmation with help of the system email templates. We choose to display "expected ship date" on all lines. However, the mail seems to go out just before Netsuite has calculated the expected ship dates on all lines. Meaning that the customers will receive incorrect dates. Has anyone else seen this before?

how are the expected ship dates calculated?

if they are in a user event script, if it fires on before submit then it should be updated by the time the email is sent. On after submit it may be calculated after the email is sent

You could turn off the default setting to send an order confirmation email and then set up a workflow so that they are sent when your expected ship date has been updated

We calculate expected ship date without custom scripts. Its the allocation that does it for us. Atp lead time is used if no PO can be allocated. 

The problem is only for drop ship.. we can not change the expected ship date at all, it is locked… 