Why would adding a global permission to an active user cause the system to ask to add a new license?
m
MGBC
05/30/2024, 5:53 PM
You must be over your license count from another user so editing any employee record will now trigger this alert
MGBC
05/30/2024, 5:53 PM
Check Setup > Company > Billing Information
l
Luis
05/31/2024, 8:47 AM
@MGBC we encountered that as well before. But why did it happen in the first place? Why were we able to save a new employee record with access that exceeds that license count?
m
MGBC
05/31/2024, 12:30 PM
Usually it’s because your licenses count changed with a recent renewal
l
Luis
05/31/2024, 2:38 PM
That's the weird thing. Our license counts has not changed. But that's okay. Not the end of the world. Was just curious.
m
MGBC
05/31/2024, 4:05 PM
Do you use customer, vendor or employee access?
l
Luis
05/31/2024, 5:02 PM
Employee
j
J-Mack
05/31/2024, 5:11 PM
Same thing here. Employees only. I was able to get the edits done by scrubbing access from someone who hasn't logged in for sixty days.