If NetSuite put our account on hold, is it possible to take back up

How do you get put on hold? Not paying?

We signed contract until Mar 2026. Recently, our Account Manager (AM) from NetSuite informed us that they will proceed with placing our account on hold Context is we are not accepting the Enterprise upgrade (Parent that has over 1000 employees) as we have only 40 active users with 50 users license.