Just got an out of nowhere saved search report via...
# generalp
pen one
04/04/2024, 2:29 PMJust got an out of nowhere saved search report via email that appears to come from Netsuite. Subject is Search: MGM-Cash Details - ALL (QTD - WITH Cash Sale). Anyone know what this may be about?
j
Jeff Jacobs
04/04/2024, 2:40 PMThat name indicates that it would be a created Saved Search - I'm assuming your business acronym is MGM.
You can dig into the header of the email to locate the saved search this originates from, or just use CTRL+F and see if one in your system matches this name.
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pen one
04/04/2024, 2:42 PMNegative on our business acronym. no idea who MGM is. In the name column our company is listed but that is the only item linking to us. I did a search on all saved searches and came up blank. At first glace I assume that it was a report generated by Netsuite and then sent to us in a scheduled email but not one of our reports. very odd.
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MGBC
04/04/2024, 2:43 PMI got 2 calls from NetSuite Customer Support this week asking me about open support cases for companies that I was not a part of...it was strange.
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Jeff Jacobs
04/04/2024, 2:44 PMI've never heard of such a thing automatically emailing, another trail you could follow is if you have any employees with such initials (MGM)
Jeff Jacobs
04/04/2024, 2:44 PMOftentimes people can create their own searches from a Save As that have existing notifications on and forget to remove that from the copy.
Jeff Jacobs
04/04/2024, 2:45 PMThe Email Header is a surefire way to track it down but that varies from email system to email system.
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Sam-I-Am
04/04/2024, 3:30 PMEmail header will show the the internal id of the saved search
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pen one
04/04/2024, 7:47 PM@Sam-I-Am @Jeff Jacobs So Netsuite tells me that I was sent the email in error. A little bit alarming that this can / would happen.
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Jeff Jacobs
04/04/2024, 7:48 PMAnd they took ownership of the email? Did it originate from your account?
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MGBC
04/04/2024, 7:48 PMSo it WAS from a different account?
MGBC
04/04/2024, 7:49 PMIf you look at the email header it will say what account id it was sent from
j
Jeff Jacobs
04/04/2024, 7:49 PMI mean in theory another account could have entered an email incorrectly as well
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pen one
04/04/2024, 9:01 PM@Jeff Jacobs - it came from a netsuite email and was not one of my searches.
pen one
04/04/2024, 9:02 PMi emailed the person who sent it to me (they had an @netsuite.com email) and they told me ignore and apologized.
j
Jeff Jacobs
04/04/2024, 9:02 PMAhh gotcha, lol just an employee's oopsie then.