I’ve been working on SCA sites for about 9 years now. If there is one feature I could beg for it’s a change to the super unhelpful error ERR_WS_SUBMIT_ORDER which is returned when an order fails. If you could just give us some kind of location, a workflow, a form, anything to point us in the right direction. At this point I would estimate I’ve lost 3 months of my life and several million dollars of lost orders trying to debug this issue.

might be related to permission error or payment processing profile (payment instrument)

I’ve seen this kind of issue lots of times with lots of different websites. This particular one isn’t a payment instruments issue as that would give a useful error somewhere, also it’s a pay by invoice. This comes from the call “ModelsInit.order.submit();” so you know it’s in NetSuite somewhere. In a script or workflow or form or something else. Trying to find it is like trying to find a needle in a haystack.

@Gordon Truslove I have gained a lot of exp in working on SCA. I can help you debug the issue

That’s ok, I don’t need dev help. I’m hoping that the SCA guys will improve on this error message in the future to save lots of time and money.

Similar thing happen when you try to set a currency line level option or custbody field, the commerce API is expecting a string not a numeric value, I have not found docs about it but I learnt after spending many hours, the error message does not point you to the right direction, I do not remember exactly what it says but it is not a message either, just an error with some letters. netsuite

Yep exactly. I’m dealing with an account that has 124 scripts and workflows attached to the sales order record. Also it’s an intermittent error. So little to no chance of finding it really. This seems to happen a lot as well.

I have been there, the best bet would be if the client has a SB, inactivating and activating there the scripts/wf, but if the issue is random that is even harder to reproduce it

They do. We tried that. It didn’t help.