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Role can load a Case record, but cannot find it via Global Search. It is not inactive. Anyone encounter this before? Been poking around, but can't seem to find anything worthwhile.

I have the same issue.. I opened up a case around 10:30 am CST. Same issue no role or System changes.. it will work on roles with system admin capabilities..

Music to my ears <@UNF9EAPPT> Thought I was going crazy for a bit here.

if you have capabilities to open a case.. I would.. right now it was assigned a low priority.. not sure if you and I are the only two that realized it

*Defect 755801 : Global Search > cases not visible when case number is entered* 

*Alternate Solution:* Use a Quick Search portlet or Basic Search

The urgency level assigned to your defect is U2. We understand this is a critical defect.