Switching to OneWorld and NS is saying they provis...
# generalb
Brian
12/21/2023, 9:36 PMSwitching to OneWorld and NS is saying they provisioned it, however I cannot see anywhere to enable the feature. Is 'Subsidiaries' feature hidden someone I am not looking?
m
MGBC
12/22/2023, 12:04 AMIf you go to Setup > Company is subsidiaries part of the classification section in the Setup menu now?
b
Brian
12/22/2023, 2:57 PMIt is not.
a
al3xicon
12/22/2023, 3:22 PMare you looking in prod or sb? sometimes NS provisions things to prod but it doesn't make its way to sandbox right away
b
Brian
12/22/2023, 3:29 PMBoth, we had requested both, was also told it was provisioned in both.
Brian
12/22/2023, 3:29 PMI see my subsidiary count is up, but its almost like they have not flipped a switch to enable oneworld
a
al3xicon
12/22/2023, 3:31 PMWhen you go to Enable features do you see this message re: subsidiaries at the top?
al3xicon
12/22/2023, 3:32 PMb
Brian
12/22/2023, 3:32 PMNope
Brian
12/22/2023, 3:32 PMAlso have no subsidiary settings manager
a
al3xicon
12/22/2023, 3:32 PMseems like they haven't provisioned it yet - the billing side being updated is likely a separate process / data not linked to functionality
al3xicon
12/22/2023, 3:32 PMso i'd reach back out to your oracle rep
b
Brian
12/22/2023, 3:45 PMThank you! Appreciate the responses.
2 Views