csv import template has csv files section and sele...
# generalm
Maximiliano
12/18/2023, 6:35 PMcsv import template has csv files section and select for one file to upload, multiple files to upload however doesn't have the `select`button appearing whilst doing a normal import csv, the select button appears? I've checked the import and it is public and individuals have been selected alongside role.. also it seems to be for all sales orders, checked the role permission and it allow edit of sales orders?
j
jen
12/18/2023, 7:13 PMdoesn’t have the selectbutton appearing whilst doing a normal import csv
jen
12/18/2023, 7:13 PM?
jen
12/18/2023, 7:13 PMoh do you mean option to have multiple files is missing?
jen
12/18/2023, 7:14 PMthat’s only supported for certain types of imports
jen
12/18/2023, 7:15 PM“For some record types, you can choose an option button to indicate whether one file or multiple files will be uploaded. There is a limit of 25,000 records per uploaded file.”
m
Maximiliano
12/18/2023, 7:27 PM@jen like on the screenshot, you can see select button appear when doing a csv import, it doesn't appear for sales orders in a specific role for already created templates but appears when you go to import - csv import - transactions - sales order? really weird
j
jen
12/18/2023, 7:28 PMcan you post a screenshot of the whole screen when the button is not showing?
m
Maximiliano
12/18/2023, 7:35 PMsure.. attached - csv import for sales order doesn't have it whilst a credit memo import has the select button appearing..
j
jen
12/18/2023, 9:54 PMweird. Is this a saved csv import?
m
Maximiliano
12/19/2023, 1:01 AMyeah it is a saved csv import.. I've recreated the role and it seems to have worked with the new role however both have the same permissions so no idea what went wrong.. really weird lol
j
jen
12/19/2023, 3:17 AMmaybe try recreating the saved import, something probably went weird with it