Hi, has anyone here experienced approved journal entries being stuck with a pending approval status? How did you solve this issue?
m
Marc
12/12/2023, 12:10 PM
You can forced the value un status and change with approved ( using browser console or extension advanced field explorer )
m
Merrey Thea Siaboc
12/12/2023, 12:14 PM
Do you know what made it stuck to the pending approval status?
m
Marc
12/12/2023, 12:15 PM
You need to check in your workflow the condition
Or on your JE go to the système notes subtab and check the log in workflow history
Marc
12/12/2023, 12:16 PM
Maybe a problem with your wf
m
Merrey Thea Siaboc
12/12/2023, 12:18 PM
Yes, in the workflow history it is already approved. We have been using this workflow for quite some time already and this has been the first were we experienced this issue with JEs. Thanks for your insights tho!
m
Marc
12/12/2023, 12:19 PM
it seems to me that this has already happened to me for 1 in 10,000 but at worst you force the status