Is it possible to stop tax recalculation on invoices? The invoice should follow the sales order
c
C_Billings
11/15/2023, 4:35 PM
tax calculations are as of document dates. Sales Orders can be fulfilled all year(s) long. Invoice will not follow Sales Order to remain compliant with rates in effect when invoice issued. Who told you invoice follows sales order?
j
Jared Fraley
11/15/2023, 4:38 PM
Well the issue is Shopify is calculating just State and NetSuite seems to calculate State + county so there is a discrepancy. We want the invoice to match the Sales Order so there is no open balance for the tax mismatch
Jared Fraley
11/15/2023, 4:39 PM
There's also a rounding error occurring where Shopify is splitting the tax rates across items (6.997 here, 7.001 there, etc.) and the invoice ends up having an open balance of a penny
c
C_Billings
11/15/2023, 4:46 PM
You have a headache on your hands....contact support for options. There are so many things to ask questions on this thread could go for miles