Anyone having issues with the NetSuite User Interface where the cursor "focus" is lost? Normally when a record/item/transaction is loaded, it places the cursor in one of the top field boxes. It does this, but then a second or two later the mouse cursor moves away -- seemingly to no field or position at all. And then my users have to click / refocus to the field they want to edit. It's happening on just about every page / record type, including the home/dashboard. If you start typing into the Global Search box at the top too soon, it will divert the mouse cursor and text away. It's been a new problem in the last week and I've tested it on multiple browsers and operating systems. It's like a script is unfocusing the cursor after page load. We've not added or updated any scripts, script deployments, or workflows in some time (months) and don't have many compared to other environments I've seen. Feels like a new bug or change, but wanted to ask the collective.

I have the same issue and it's infuriating.

Any idea when it started for you, @Jon Kears? I'm hoping it's a known defect and they're working on it. But I know sometimes these things only effect certain accounts or drag on for months and months. (Ugh!)

It feels like since the last release...but may have been since slightly earlier. It's definitely last couple of months that I've noticed it Also if you want to CTRL-F for something on the page, the focus goes crazy too, so you have to click back on the screen before it works. Though to be fair that might just be an Edge thing

Small development: While Chrome and Edge have this issue, Firefox appears to not be affected. So that's a possible workaround (if your IT Manager/Dept approves!) I'm testing this some more while NetSuite investigates the issue.

I'm so glad someone else has noticed! I must be a chromium issue. though it's not happening in our RP instance my 2023.2 upgrade is this weekend, and this is one of the first things I'll be checking

I noticed the same issue this last week. I do a lot of Ctrl + F, and it was working fine some days ago. I think it's Chrome related. And it happens in every NetSuite page, even the home.

it only loses focus after the page finishes loading, so if you're quick enough you can open the ctrl+f find popup =P

Weird thing: Sandbox and RP instances are not affected. Sandbox are in 2023.1 as PROD.

I FUCKING FOUND IT

I just confirmed our RP is NOT exhibiting the cursor focus issue.... and we're slated to get the 2023.2 update in about a week. So that gives me some hope. Although I'm sure we'll find new problems to lament, lol. Great info from all of you, Jon, David and Edgar. And David.... that's awesome you found the smoking gun! Perhaps my NS support rep can use that to remove that call..... or fix the reference.

interesting that 2023.1 accounts are even making requests to that domain. Potentially the fact that 2023.1 is incompatible with guidedlearning is what's causing this issue. might see if I can throw together a greasemonkey script. edit* if you you have an adblocker like ublock origin, just add the domain to your "my filters" list

Send NetSuite the bill for it after 😉

You rock guys... @David B legend 🙂

yep I just switched off "enable oracle guided learning" in home | set preferences and my search works again. Note I was still experiencing the issue on 2023.2 when it was switched on

Amazing! Nice work gents! My users salute you today!