We use it a ton, but for a slightly different-than-intended purpose. We are an insurance MGA, and we use it for submission intake (our customers are Insurance Brokers). From the case we create an opportunity if it’s a new business risk that we want to quote.

Thank you for your response Jen.

We use it sparingly although we're getting off of it. I will say as a bit of a warning that they're devoting nearly zero (or maybe actually zero) dev time and money to that module. So if you play with it and it doesn't do something you need, you'll have to script it because it's extremely unlikely NS will make any enhancements.