what are some challenges and issues some of your end users may have with netsuite on a day to day?

users aren't trained well in most cases. many NS instances were onboarded by the finance/accounting people, without IT role. their technical background is limited. they don't know how to talk to NS support to get issues answered. I see many complaints about netsuite premium support. 99% of the time, the same questions can be asked many ways. if you are asking in the wrong format, they give an null answer. or the famous "please contact our professional services team".