This site was built to compliment the existing NetSuite Professionals Slack Community by adding a means for members to easily find answers to common questions and to create a searchable database of those questions and answers.

NetSuite Professionals

image.png

how can I insert a hyperlink into the field help box? it keeps formatting as normal text, not a link

<@U03RKLM37JB>, first check out this article.
&gt; <https://suiteanswers.custhelp.com/app/answers/detail/a_id/77032/loc/en_US>
It mentions that help text has _*some*_ native HTML support, but it has specific guidance on what is possible. In your case, it looks like the &lt;html&gt; tag itself is not supported, which could be confusing the algorithm.

Secondly, it looks like your &lt;a&gt; tag is misconstrued. The `href=` attribute needs to go into the tag itself, rather than in the content between the tags. Here is an article with examples! <https://www.w3schools.com/tags/tag_a.asp>

<@U055QSQ2VEW> thanks for the examples! I don't understand why this would not work though? wouldn't this be the correct way to insert hyperlink?

&lt;html&gt;&lt;a href="&lt;https:example.com&gt;" target="_blank"&gt;Click to Download&lt;/a&gt;&lt;/html&gt;

i had this fixed with support under Defect 611569

<https://archive.netsuiteprofessionals.com/t/345889/there-is-a-defect-on-custom-field-help-you-cannot-use-html-c#5b8d0513-4dd4-42cf-bc86-f79c037b2728>

Glad there’s a defect in place for this! I didn’t realize that. 

<@U03RKLM37JB> just regarding the HTML, you had a stray `&gt;` character in `&lt;a&gt; href…&gt;…&lt;/a&gt;` in your screenshot, which you fixed in the follow-up message. I didn’t see the two in the screenshot initially so I thought it was just `&lt;a&gt; href … &lt;/a&gt;` when I made my first reply.

But I guess now we know fixing that would not have helped :stuck_out_tongue_closed_eyes: 