how can i make all transactions that are created in our own state default to non-taxable? It appears that the checkbox on the customer account does not direct this though we thought it did. It’s weird bc majority of customers in our state have non-taxable orders but every now and again when entering an order for our state the items will have tax defaulted …

Is it SuiteTax or legacy? It means you have nexus for your own state. In ST you can “end date” a nexus, not in legacy, in legacy you would need to make sure no state codes are loaded or if they are, you need to change them all to 0%

This is solved : it was simply the “tax item” on the customer form needed changed