Hello I am trying to Update the sales order status...
# generaln
nikhil angawane
07/13/2023, 2:49 PMHello I am trying to Update the sales order status from Pending Fulfilment to Pending Approval using CSV import. but in Prod account Status field is not present
t
Tim Chapman
07/13/2023, 2:52 PMAre you doing the same upload type on each? Update, Add, or Add and update?
n
nikhil angawane
07/13/2023, 2:52 PMsame upload type
nikhil angawane
07/13/2023, 2:53 PMI am not sure why the Status field is not available in production.
o
Ondina Sturges
07/13/2023, 5:29 PMFWIW, we’ve customized our SO statuses but they align with the standard ones. When we have similar issues, we have to change the status back to Pending and then cycle through the others to get to the correct status. ie Pending > Provisional > Active. Have not tried via import.
s
Stuart Anderton
07/16/2023, 8:32 AMIs it hidden in the form you are using to import?