Hi, we are using Avalara and Channel Advisor. Channel Advisor uses the Avalara tax engine and enters tax on an order, and this is synced to Netsuite with tax already calculated. We of course do not want tax calculated in NetSuite on these orders, but if the order is manually entered into NetSuite tax should be calculated. Can this be configured with Avalara, or would this require a script?

Can't you set a default tax code other than avatax on orders you don't want it to run taxes on?

Thanks Kevin, those are good tips and admittedly the Channel Advisor piece is a black box to me but worth seeing if I can get the needed functionality from there

Is CA pushing the taxes payable to Avalara directly? Asking because most AvaTax NetSuite users let NS be the sys of record for final invoice/cash sale with tax. Front end ecom is connected to Avalara but only for shopping cart + tax calc. Once checked out, pushes transaction to NS and books the inv/cash sale with a committed transaction. Kinda like how AvaTax on a sales order isn’t the final committed taxable and the spun off inv/cash sale committes the tax

CA is pushing in sales orders with the sales tax already calculated as CA also uses Avalara for tax calculations. The process you describe to me makes more sense as we are running into the issue of largest percentage of orders come through CA for this sub, but for the ~5% that are manually entered they need to manually add the Avatax tax codes. Unsure if I answered the question if CA is pushing the taxes payable, I would say no as CA is only pushing in the SO while Netsuite does the invoicing/cash sale piece