anyone else getting this error on User Access Rese...
# generalj
JC
10/26/2021, 7:09 PManyone else getting this error on User Access Reset Tool? I have Admin role obviously
You cannot perform the actions you selected for this user. Possible reasons include: you entered an invalid email address, you do not have adequate permission, or you are not an administrator in all the accounts to which this user has access.c
CD
10/26/2021, 7:09 PMyou are not an administrator in all the accounts to which this user has access
CD
10/26/2021, 7:09 PMIs the key here
👍 1
k
KevinJ of Kansas
10/27/2021, 2:09 AMIf it is one of your users make sure to remove their sandbox access before trying this. Sometimes an inactive sandbox can cause this as well
j
JC
10/27/2021, 6:39 PMgetting the error again
JC
10/27/2021, 6:39 PMthis user has no access but to production
JC
10/27/2021, 6:39 PMand no other accounts
c
CD
10/27/2021, 6:40 PMOpen a ticket with NetSuite & they'll confirm
CD
10/27/2021, 6:41 PMI’ve actually had a case before where a user had a customer login on another NetSuite instance & didn't realise
j
JC
10/27/2021, 6:41 PMyeah, this thing makes no sens
j
jen
10/27/2021, 7:43 PMIs your email address the same across all accounts where your user has access?
jen
10/27/2021, 7:44 PMI had this before where I was using a different email address (myself) to login on SB so it thought “I” didn’t have admin on there
c
CD
11/01/2021, 11:57 AMFor what it's worth, I've just had this problem with a user this morning. Did you manage to solve it JC? I'm going to open a ticket I think
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