We're currently experiencing some issue creating invoices in NetSuite, only getting the following in the log files:

<soapenv:Body>
    <addResponse xmlns="urn:messages_2018_1.platform.webservices.netsuite.com">
      <writeResponse>
        <platformCore:status xmlns:platformCore="urn:core_2018_1.platform.webservices.netsuite.com" isSuccess="false">
          <platformCore:statusDetail type="ERROR">
            <platformCore:code>UNEXPECTED_ERROR</platformCore:code>
            <platformCore:message>An unexpected error occurred. Error ID: kv0qyju81mz2ne2kwhjz2</platformCore:message>
          </platformCore:statusDetail>
        </platformCore:status>
      </writeResponse>
    </addResponse>
  </soapenv:Body>

Does anyone know if there is a way to get more information on those ?

as basic troubleshooting, try it in the UI first to see if error can be replicated and work from there.. usually it's a script that is throwing that error.. otherwise, you're kind of in a dead end and need Support's help

the normal response is to ask netsuite support

thanks

My least favorite error. I'm never expecting an error! Check if any of the line items being invoices are inactive. I find inactive to be the leading cause of UNEXPECTED

We've got code that we've been running for years without error, then today ☝️ , more than 300 different invoices. We had a code change prior to the errors starting, which has since been reverted, but it hasn't fixed the errors/slowed them down.... We've logged a support request and we're waiting on a response atm.

Sorry, good luck!

You'll probably be told you need to update to a newer platform.

thanks @KevinJ of Kansas

Unexpected is common behavior and it's been happening while loading sales order and not while generating Cash sale

Happy isn't quite the right word, but I'm happy to hear we're not alone