How does your team enter items onto a purchase order or other transaction? Sounds simple on the surface, but many mid-large organizations use a complex naming convention that does not lend itself to helping order entry team. In our situation, if we could pull up items by a search of the display name that would be ideal. The search function may be a little cumbersome. As a result the team ends up with several tabs with the item that they were looking for. Just wondering how others may have solved this.

Would enabling

Show Display Name with Item Codes

(Setup > Company > General Preferences) help?

Agree with @michoel. If I'm not mistaken, enabling it affects the standard advanced pdf template (would add the Display Name as well) and CSV import (will require Display Name if Reference Type is Names). But these two can easily be "fixed".

yeah we have it switched on, IMO it's a bandaid fix that while does solve a bunch of issues, creates a whole lot more issues.

Here is what helped us...Using Display Names (as others have mentioned), enabling Popup Search Uses Keywords in Set Preferences, and also a custom field that stores off the Sales Description on save that is global searchable. These have helped, however, if a vendor has a part number = "16" or something simple like that, it can be cumbersome to find. Netsuite support said that exact matches are not possible even though the documentation leads me to believe it can be done with quotes.

🙏will check these out

mostly forms and reports iirc