Hello all! I would like to make the Customer Billing zip code available in Global Search. Well I've found a "solution" into the suite answer but It's not really practical in my particular case scenario. Actually It's pretty lame to create an additional Entity Field like they are suggesting and I know It will just create problems and confusions. What do you think?
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KevinJ of Kansas
09/03/2021, 5:04 PM
Why would you want that to be global searchable?
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bdebazelaire
09/03/2021, 5:24 PM
Well It seems that's what our customer service department wants. They are used to use the Zip code to find order and customer in our legacy system. I actually wonder what could be the reasons It is no searchable by default. I'll be glad to know more, why wouldn't you want that to be global searchable? (im not trying to argue, just to learn more :P)
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KevinJ of Kansas
09/03/2021, 9:53 PM
Because you'll get every customer in that zip on your results. Which makes it a meaningless search tool
KevinJ of Kansas
09/03/2021, 9:53 PM
Now, phone number on the other hand makes way more sense
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michoel
09/04/2021, 10:45 PM
I'd suggest creating a customer saved search with zip code as an available filter and directing them to use that rather than polluting the global search.