Raj Konds

08/17/2021, 11:10 PM
Does it mean that I can see all the Cases assigned to members who are my subordinates? Well, I have made myself Supervisor for 2 employees in Sandbox. But I still do not see the Cases assigned to them when I click on - My Team -. Any suggestions, please help.

Josh Godfrey

08/19/2021, 8:38 PM
That's what it is, any of your direct reports should appear. Are you sure you don't have any conflicting criteria filtering out their assigned cases?