I've been trying for a little while to get to my account center to check on a ticket, but when I click the link from the Support page in my NetSuite account, my browser throws a "too many redirects" error (both Firefox and Chrome). I've verified that other users in my company are seeing the same problem. we are in the NS Northwest data center. Is anyone else seeing this?
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Darryn Vercoe
08/10/2021, 5:01 AM
yes I'm facing the same issue at my end....hard to raise a case with support on this one🙁
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Netsuite Tragic
08/10/2021, 7:42 AM
Raise your cases through SuiteAnswers.
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Evan Ward
08/10/2021, 5:49 PM
thanks for that tip. this is now Defect 638303 : NetSuite Account Center & SuiteIdeas> This page isn’t working right now
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Darryn Vercoe
08/13/2021, 2:33 AM
Hi @Evan Ward how did the case go, are you able to get into account center now? I'm still facing issues🙁
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ANHE
08/13/2021, 3:00 PM
I can get into the Support Overview, but when I click SuiteIdeas I get "That Suitelet is invalid, disabled, or no longer exists." Tried 4 customer instances (non-TSTDRV, non-sandbox accounts of course).
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Evan Ward
08/13/2021, 4:47 PM
the notification I got on Tuesday said they had a fix in testing/pending release, and that they will notify me when they release it in our account. I'll let you all know when that happens, presumably they will fix it for everyone