Sales Order - automatic RA Hi All, In NetSuite, a drop ship PO is automatically generated for a line item within a Sales Order when the item is configured to be a drop ship item. I am wondering, is it possible to setup a similar automation for Return authorisation? For example, if the line items quantity is Negative value in the Sales Order. It should auto generate a RA. We are integrating with Salesforce and the order itself is a mix of down sell / cross sell. Ideally we need a credit and a invoice. Credit for the down sell and a invoice for the cross sell. I’m thinking here if we automated that a Sales Order with negative line triggered a RA automatically this would gives us all records needed. Anyone ever do this? Or does anyone have any advice how we could achieve both automatically without manual intervention?

you can create a workflow that will do exactly that

Have you done this before?

no, but created other workflows similar to this one