how can this happen?
# generalj
JBL
04/14/2021, 11:51 PMhow can this happen?
m
michoel
04/14/2021, 11:53 PMDo you have "Allow Override" enabled under Set Up Auto-Generated Numbers?
j
JBL
04/14/2021, 11:56 PMyes, it is set to allow
JBL
04/14/2021, 11:56 PMcould it be a user editied it on an invoice or something?
n
Netsuite Tragic
04/15/2021, 12:06 AMTwo people happen to open up ‘new’ invoice at the same time. I recall There is a warning when the second person goes to save the duplicate.
j
JBL
04/15/2021, 12:08 AMthanks, good to know
JBL
04/15/2021, 12:09 AMwe'll monitor and dig further if it keeps happening
j
Josh Godfrey
04/15/2021, 1:52 AMI'm pretty sure @Netsuite Tragic is right. Users can create invoices at the same time. If allow override is on, NS will just push it through after the warning.
j
JBL
04/15/2021, 1:53 AMThanks Josh, I've warned the customer service staff to keep an eye on it. we rarely create invoices manually like that anyway so hopefully won't be an issue going forward
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