Hello was wondering if anyone can help me out
1. using Netsuite integrated with SCIS
2. Created a cash sale on SCIS
3. Returned item change mind on SCIS
4. create Credit Memo
5. Created Sales Order SCIS
6. Auto populated Invoice
7. Applied Credit Memo to the invoice
8. Now the Customer wants their Money Back
9. tried to close Sales Order
10 attempted Refund on SCIS
11. It will not give me the option to Refund money to the customer
this is where I stand if anyone knows a solution to this please let me know....