Hey everyone, I have an event workflow that is scheduled. I have a single result search for testing. When I click execute, the workflow doesn’t run on the single event record. Any ideas? The action is trigger on “entry.”

@Ryan Longenecker any additional excluding criteria on the WF? Anything on the Workflow tab of the Event?

Nothing, plan and simple

That's odd. I'd try creating a new action that just sets a random field value and see if that does anything.

cuz it’s not running till 2023?

hi @Ryan Longenecker I see the workflow is in ‘Testing’ mode, are you the owner of the workflow? Also, are you generating events that would trigger it? e.g. edit/saving a record. I don’t think the fact a search result exists, will trigger your workflow. You’d have to run it on a schedule to periodically see if there are search results.

Are you in a sandbox or production environment?

The test button on a scheduled workflow triggers it regardless of schedule - which also would be the event that would trigger it. Also - the workflow should still show in the logs regardless of if it's sandbox or not.

I have had issues executing scheduled scripts and scheduled workflows in a sandbox environment ever since they did the data center migration awhile back. Like you said even in a sandbox it should populate something in the logs, but what I experienced was that it simply failed to execute in our sandbox. I moved the scheduled scripts and workflows into our production and they ran just fine. Some of the issues I had resolved on their own later but I still keep an eye out for that. I don't know if anyone else has noticed something similar.

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The OP is trying to manually execute the WF as a test, therefore the execute date / time has no bearing on what he's trying to achieve. @RyanN,did you check the log to see if the workflow actually triggered? Or is it that the action (whatever it is) just failed ?

Hey @David Hayden @Mika Hakkinen @KevinJ of Kansas @jen . I am using the “execute now” button in testing mode. I am the owner of the workflow. I put the date far away so it doesn’t trigger automatically. The search I have pulls one test record. The workflow isn’t triggering on the record and doesn’t show any signs of it being triggered. I have a very simple send email to myself to make sure it works but doesn’t trigger. I have it set to on entry to trigger right when the workflow starts. Not sure why it isn’t triggering still if anyone has something similar, let me know. Thanks for everyones comments!

I'd try creating a new workflow and see if that works.

@KevinJ of Kansas Ill try changing it right now.

my next steps are definitely new workflow and new search in that order to see if I can get past it.

Ill try that next

what's your search doing?

It’s pulling one event I created as a test event

it looks like an event search - so probably not any crazy multiple records/joins

not at all

I can't ever get summary searches to get reflected correctly in a workflow.

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Looks pretty dang simple

ha its all simple and no idea why it wouldn’t trigger ha

I'd probably be calling NS after one more attempt at a fresh search and a fresh workflow

ok think I might

I generally avoid support when I can, but sometimes you just have to grin and bear it.

yeah