Does anyone have experience with the Oracle Advanced Customer Support (ACS)? It's been proposed to the company I work for and we're currently considering the value in going for this when we already have one partner but started taking over more control internally for the customization development.

Hi Simon - it has been proposed to us too. I have one final piece of setup that I need help on and this was their answer. I don’t see an ongoing need for an organization our size and scale. Did you get any offline feedback and what did you decide?

Thanks for the heads-up @Angela Simon! Very interesting read indeed. I had some offline feedback, none positive. We haven't made a final decision yet, but I've gotten less-than-great signals from the meetings we've had with them. For example one quote: "the line ends where netsuite ends". Contributing to an existing code control repository outside of NS where we keep our customizations was out of the question. I'm personally contemplating if it'd be worth a year just for the suite review to get a second opinion on the state of the environment... But that's starting to seem optimistic too