Hi Everyone, I hope everyone's new year started ou...
# generalj
Joshua Lane
01/12/2021, 8:52 PMHi Everyone, I hope everyone's new year started out on the right foot. I have a question regarding the successful sending of an email to say 500 people through a workflow. Our DKIM setting are properly set up so I'm no sure why I'm getting so many undelivered emails populating. any help would be greatly appreciated!
r
Rob Cady
01/12/2021, 9:37 PMwhat exactly do the undelivered emails say, do you get an error message to help figure out what's happening?
j
Joshua Lane
01/12/2021, 9:56 PMRob, I get a variety of errors:
Persistent Transient Failure: Other Defined status
permanent Failure: Bad destination mailbox address
Persisten Transient Failure: bad connection
Persistent Transient Failure: Routiing Server Failure
Persistent Transient Failure: system not accepting network messages
Persistent Transient Failure: other defined status
Joshua Lane
01/12/2021, 9:57 PMIt's odd because there are so many errors. additionally they say they are NOT compliance verified. However when i go into check my DKIM and DMARC information it's passing those tests.
r
Rob Cady
01/12/2021, 9:58 PMHave you tested deliverability of the email list of those 500 people through a bulk merge?
Rob Cady
01/12/2021, 9:59 PMbasically troubleshooting, is this a limitation of your workflow process, or something external to NS.
Rob Cady
01/12/2021, 10:00 PMIt only makes sense to me NS has limits on how many emails you can send outside of a bulk merge.
Rob Cady
01/12/2021, 10:01 PMoh wait, I may be wrong.
j
Joshua Lane
01/12/2021, 10:02 PMSo it it possible i'm getting errors because of the workflow sending emails the wrong way?
r
Rob Cady
01/12/2021, 10:03 PMIt was just a theory, but based off that suiteanswer I don't think it's true anymore
j
Joshua Lane
01/12/2021, 10:04 PMany other thoughts?
r
Rob Cady
01/12/2021, 10:04 PMhave you explored the troubleshooting guides here for bounced emails? https://netsuite.custhelp.com/app/answers/detail/a_id/67496