Emphasize the brain part. Just started a new job and they had what I like to call 2-3 Accidental NetSuite Admins and I'm dealing with a 3 yr worth pile of ... Let's leave it at that

That is what I am dealing with here. Had a poorly implemented instance that was handled by NetSuite “professional” services and a glorified help desk technician. Add in a rotating door of operations managers and get an absolute mess. We finally have all the skeletons cleared out and moving from the make it work to make it better stage.