Looking to build a search of incoming emails to a customer and if we have replied, to remove the email from the list. - hope that makes sense.

@Ryan Longenecker depending on your record, you can build a search on that. I just built a transaction search (invoices) and dove into Messages... fields for criteria. You may be able to build it this way by also using expressions.

Any suggestions about "marking" an email as "read" or "replied to" so it can be removed from a search?

@Ryan Longenecker it doesn't look like we can customize the email form, so I would see if Read Receipts can be used or put the field on the transaction record. If you create a main line search, you can use inline editing to mark it as read/replied. You'd probably need a workflow to clear that box when a new message comes through though and I'm not sure if workflows can go that deep with messages. Just throwing out ideas!

ok Ill check thank you!