is there a way that I can create an Online Case Form and not have it create Leads in NetSuite? Created this form to track and record all netsuite access requests but everytime we make a request, it creates a Lead - Customer account..

online forms are geared towards customers. Perhaps a case with a form would be more appropriate?

how to do that @Rebecca?

You would need to set up CASES in NetSuite. Here is an SA article on using an online form for casesl. https://netsuite.custhelp.com/app/answers/detail/a_id/11037/kw/online%20form%20case