Does anyone know why a role would show different m...
# general
r
Does anyone know why a role would show different menu items depending on the user logged in? I have the same role as another user, yet the classic menu options are completely different. This is a OneWorld account. Very odd. Any ideas?
k
Are you sure both users have the "view classic" option set the same?
(I'm slightly wrong on the name.. I think it might be "use classic center")
r
Yes. Even the subtabs of the preferred custom form are different in the same role. Seems odd to me.
k
You lost me. Screenshots required for further assistance at this point.
Forms =/= center/ role
r
Hi @KevinJ of Kansas! Thanks for your replies. Included here are two screen shots. One shows user logged in under same role as I am and he is seeing different main menu and different subtabs of the employee record. Seems odd to me.
k
first, it looks like you are looking at different employees - they may have been created using different forms, and so that would explain the issue with different layout at the bottom.
Second - the one on the left appears to have under personal preferences - "use classic center" enabled.
Third - it's also plausible you have suitepeople enabled? if so - there might be permissions issues there affecting your forms as it suppresses information that is priveledged
r
Thanks @KevinJ of Kansas - I SO appreciate the help! 👍
k
No I lied. That isnt' classic center
have both users clear their cache
r
I will check @KevinJ of Kansas...and I get your point in checking between centers enabled on preferences. I'm having the other user check so we are comparing apples/apples. Thanks again!