Hey everyone, My company does a lot of drop ships. Each order is going through a CSR prior to being sent to shipping to be fulfilled. We'd like to automate the ordering process so it doesn't have to go to a CSR first. Our issue is that Netsuite doesn't seem to differentiate between Billing and Shipping addresses. We'd like the billing address to be the default customer record address and the shipping to be where ever it's being sent to. I've been doing a lot of research and this seems to be an issue with Netsuite. Every time someone places a drop ship the address they enter changes the address in the customer record. Does anyone happen to know of a workaround or maybe a 3rd party extension that can add this to Netsuite or override the default behavior?

You can set a custom shipping address on the sales order which doesn't get added to the customer record

Would you have something I could reference? I like this idea.

The 'Ship To' on the Sales Order record has a 'Custom' option which allows shipping to an address which is different than the customer record, and it also doesn't add it as a new address to the customer record. So it's a one-time ship-to address for the sales order

How does this effect a client that might send multiple drop ships to the same place? Would they need to re-enter the address each time? I'm assuming this custom address field doesn't store the address so they can use the drop down to choose it again?

@MJ Bomar Bromar. custom is not stored so you need to re-enter it again for each new order.

If you want a re-usable one then you would just use the 'New' option, but don't select the 'Default Shipping' option if you don't want the default changed on the customer record

So if I choose Custom or New I'm assuming it will add those fields in check for the client? Right now, they just check Drop ship and select and address or put one in. But, when they do that it's changing the default customer record address to that drop ship address. We can automate if that happens.