Anyone ever experienced, with saved searches, an e...
# general
j
Anyone ever experienced, with saved searches, an email not being triggered when it should be? 'Send email alerts when records are created/updated" is checked, and a specific recipient is on the list (me). I see a new result pop up, matching my criteria, but never triggers the email. I've seen this happen on a few different searches, but never able to nail down why. Most of the time, on other saved searches, the email triggers as expected. Thanks for any input!
h
@Justin B Verify whether email was triggered and sent to you (Setup -> Company -> Sent Email List) You might want to check your Id in bounced email address list (List -> Relationships -> Bounced Email addresses) If nothing works, check the check the employee record, remove the email id save and then enter the email id save and then recheck if issue resolves
j
sometimes as a last resort it can be worth recreating the search from scratch
j
Good idea @Hemang. I checked the Sent Email log and there's no record here of the emails being triggered from the saved search