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Has anyone ever encountered a problem where you ca...
# general
j
Has anyone ever encountered a problem where you cannot change the order of screen fields on a TX form? It's just one field that won't move. It's in the same field group as the other fields. It's stuck at the top and I can neither drag it down, nor drag other fields above it.
l
what form?
k
I've had this happen from time to time - normally results in me getting ticked off and creating a new form from scratch and then deleting/inactivating the old one
l
see the classification of it..that used to throw me off. Sometimes it sits in primary and I keep trying to move it to classification
u know the dropdown when you go to customize it?
k
also double check the "same row as previous" box
make sure it's not marked
message has been deleted
j
see the classification of it..that used to throw me off. Sometimes it sits in primary and I keep trying to move it to classification
?
It's a transaction form
not ticked "same row as previous"
that checkbox is actually missing, as is 'space before'
message has been deleted
l
Your field group
Is at the top of additional information
j
I'm trying to move this field down
just need to change the order of the fields in the "Additional Information" group
l
Where to in the bottom of additional options section ?
j
in the middle actually
l
Gotcha so you are unable to drag it right?
j
correct
I can't drag it down, and can't drag others up
I can reorder the other ones in that group
just this one won't budge from the top
l
Place it in save options field group
Save form and then do it again in additional options and try dragging down
j
didn't work. I can put it in Save Options (save form), but then when I put it back in Additional infromation it gets stuck at the top of the group again.
l
Dang
j
yeah sh*ts broken yo
I feel like I've encountered this before
l
This is very interesting. Have you tried clearing the cache? Althougg it should have no relation to cache
j
that's my next step
bye bye sessions, was nice knowing ya
l
Lol
Lol
What's the reaction you are facing in the firm? When you try to move it does it drag down and get pushed back up? Or just can't drag it at all.
I'm thinking what if you can edit something in the console. But I dunno how to do that.
j
dang didn't work
l
U tried support?
j
message has been deleted
yeah I've just filed a ticket
k
Could you create a new field group - and move the fields to that in the order you want it to be in?
j
I actually did try that, still didn't work
¯\_(ツ)_/¯
l
@jen what did support say? (insert song of “what did the fox say?“) edit:closing parentheses
k
"let me research this further" (in the same tune)
u22 - only your account and we'll never fix it! muahahahaha
🤣 1
j
"It looks like the behavior you reported could potentially be a defect with the fields in the Bind Order transaction."
ya reckon?
(also it's not in the Bind Order (Sales Order) tx, as we have loads of other BO forms that are fine)
k
Is your stuck field a custom field?
Does it have a value in "insert before"?
(I came here to say I had "what does the fox say" stuck in my head, but then I had a mild epiphany. or however you spell it.)
😄 1
what does support say this is not a defect, no not a defect no, This is not a defect no, Functioning as intended. Funk funk functioning as intended...
🤣 1
l
I am so glad you went there 😄
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