HI Luis, is the record a subcustomer? Quite often the heirarchy needs to be shown when using name.
parent customer name : subcustomer name
Like that. To be honest, it's best to use internal id whenever you can.
l
Luis
07/09/2020, 10:32 PM
No. It is not. Thanks, though. Yeah, you're right. It's just that it's not convenient for us.
p
Paul L
07/09/2020, 11:55 PM
The record isn't inactive is it? Or something to do with subsidiary perhaps? I've just realised that you said invalid entity reference key, which can indicate that the record was found but an error was thrown.
What is in the xxx section that you described? Is it 'for subsidiary n'?
Paul L
07/09/2020, 11:56 PM
Try doing just one, with the internal id, and if it still fails, it's not that it hasn't been found