Anyone who has actual experience on using Solupay ...
# general
l
Anyone who has actual experience on using Solupay with NetSuite? Can you accept payment from Solupay directly from an invoice/cash sale on NetSuite? How about vice versa? Is it possible to pay from Solupay end and it will also consider the related invoice as paid?
r
We use Solupay, and we've used it no problem with "cash sales" that involve a Credit Card. We've also used "E-Invoices" that are an off-shoot of invoices. I'm not sure how well known it is, as I think it's a fairly new feature. However, we use it every day, and we've got it working pretty smoothly. Once the form layout is set up, and when we have an order that's saved, an email (Advanced PDF) is sent to the customer who pays it, and then we have some saved search triggers set up to let us know when they're paid, so that the order can proceed in processing. Then all we have to do is hit the "bill" button, and save when the form loads. All is done mostly "automagically", but we had to have help from Solupay's dev people to make it work. However it works nicely.
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l
Just to clarify, is it when you hit Bill or Accept Payment? So I still need to press some button so it will create the Payment records? Are the saved searches that notify you when customers paid part of the SuiteApp? Does Solupay charge for the dev assistance? Thanks a lot!
r
We hit "bill" and then just hit "Save" and it works because the E-invoices come through as "Customer Deposits". We manually created the saved searches. it was easy. Saved search was set up for Type=Customer Deposit Created From: Type = Sales Order Payment Method= anyof (E-Invoice E-CustomerDeposit) Status= isnot (Customer Deposit:Fully Applied) Then we set up this to trigger "on record creation/update", so it would automatically email to our financial/approval team members (2) to alert them that an e-invoice was paid, and included the link so they could quickly/easily get the process moving. Sales orders were "On Hold" until this process was completed, so the person receiving the email would know just to "green light" it and "approve" it to go forward. Then the accounting person would later "bill" it as per noted before.
@Luis Sorry missed the tag