I am manually checking and unchecking the checkbox...
# general
I am manually checking and unchecking the checkbox to remove it from the SS list and add it back, but no email is being triggered. It is marked manually
so that we don't dominate general
let's chat here
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Any recipients on the recent bounce list?
if anyone has had a bounce, NS will straight up not send the email
I am refreshing the SS results and can clearly see the transaction being removed and readded as I modify the transaction.
Nope, if I set a scheduled email alert, it send perfectly fine.
Right. Can you share a screenshot of the page where you tell it to send on record update?
Any reason you can't use a workflow to do your email instead of a saved search?
To be completely honest, I would take this functionality and move it to a workflow or something specifically on the record. Saved searches set to email on create/update are annoying to track down (in the future) and most of the time unecessary.
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Wow, ok, the emp was listed on specific recipients, but send on update was not set to T.
I set to T, and that fixed the issue.
@Sandii I agree with you! SS Alerts can be more difficult to keep track of and manage, thanks!
You can also have fun times if something is happening aftersubmit too.
@KevinJ of Kansas thanks for the help! I could definitely see that being an issue. I will offer that advice to the client!