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What address is expected when setting up the FedEx account. I have a working account in Production and trying to re-add in Sandbox but keep getting the error Shipping address does not match our records. Of course FedEx has been no help

Why are you trying to add this in sandbox?

adding a test account. when i removed the account I am running into issues with item fulfilment. It never goes through

Why do you need a fedex account in sandbox?

Are you just trying to prove that you can print fedex labels or something?

```Resolve Sandbox Fedex Error:' This account number was not recognized by FedEx. Please re-enter your account number, or contact FedEx to open a new account Setup Fedex Account in Sandbox'
Published 03/23/2011 11:54 AM   |    Updated 03/11/2020 02:03 AM   |    Answer Id: 12655
Applies To
Product:  Netsuite 2019.2

Scenario
Users may want to know how to resolve Sandbox FedEx Error:' This account number was not recognized by FedEx. Please re-enter your account number, or contact FedEx to open a new account Setup FedEx Account in Sandbox'

Solution
When users are unable to setup FedEx Account in SandBox and receives the error "This account number was not recognized by FedEx. Please re-enter your account number, or contact FedEx to open a new account", consider the following:

1. Only test account numbers can be used when setting up FedEx Account in SandBox instance.

2. Contact FedEx and ask for a Test Account Number.

Note: The use of a Live FedEx Account still results to an error when used in SandBox.```

`<https://netsuite.custhelp.com/app/answers/list/kw/fedex%20sandbox/search/1>`

`<https://netsuite.custhelp.com/app/answers/detail/a_id/20231/kw/fedex%20sandbox>`

thanks <@UER9Q3SGM> I started getting this error when i deleted the fedex account. happens as soon i mark a order shipped in Item fullfilment

and the error that I get when adding the FedEx account is Shipping address does not match our records

i thought so too but cant find anything else. will get NS suport to look

Check your period restriction setting in sandbox to see if it's different from production