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Does anyone know why the Charge Credit Card box is default checked on a Customer Payment upon page load? No payment method is selected. Ideally we want it unchecked. Any non workflow/script solution here?

Does the customer have the credit card as default payment method?

Customer does not have a credit card on record

Check your CC config, it might be an option on that page

Can't you set it as default unchecked in the form?

```Default Cash Sales to Credit Card Approved instead of Charge Credit Card
Published 02/27/2014 07:04 AM   |    Updated 11/30/2019 02:08 PM   |    Answer Id: 37147
Applies To
Product:  2019.1
SuiteApp:  N/A

Scenario
When creating a cash sale, the “Charge Credit Card” checkbox is marked by default. This becomes a problem when customer usually charges their customer’s credit cards using a third party application (outside NetSuite) and only records the charge inside NetSuite.

Solution
Because the “Charge Credit Card” is marked by default there is a possibility that you can accidentally charge the customer’s credit card again.

To set the Cash Sale to default to “Credit Card Approved” instead, follow the procedure below:

Navigate to Customization &gt; Forms &gt; Transaction Forms

Customize or Edit the form that you are using

Go to Screen Fields tab &gt; Billing:Payment subtab

Under Check Box Default column, select Checked for Credit Card Approved

Save the form```

I'm guessing this will apply similarly for customer payments

the field immediately above what you showed