Hi,
I have encountered an issue in netsuite. An em...
# generala
Ahmed
04/20/2020, 11:54 AMHi,
I have encountered an issue in netsuite. An employee can not see content under any sub tab on contact record apart from relationship subtab ? while other employees with same role can see all the content under subtabs? what could be the issue . can anyone guide ..
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Watz
04/20/2020, 11:56 AMMaybe they have clicked on the button to use "unrolled view"?
Or have you seen a screenshot of it actually occurring?
Watz
04/20/2020, 11:57 AMOr maybe they have a form that is very restricted associated with their role?
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Ahmed
04/20/2020, 12:08 PMThanks , i will check
Ahmed
04/20/2020, 1:06 PMupdated the question. actually subtab headings are showing but content is not showing up for a specific account. All other accounts with same role are working as intended
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KevinJ of Kansas
04/20/2020, 2:49 PMHave the user clear their cache
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Ahmed
04/20/2020, 3:34 PMActually its same issue on multiple pc's
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KevinJ of Kansas
04/20/2020, 3:37 PMDo they have global permissions turned on?
KevinJ of Kansas
04/20/2020, 3:37 PMIf so, check the employee record and see if they have any permissions defined
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Ahmed
04/20/2020, 3:44 PMThanks @KevinJ of Kansas
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KevinJ of Kansas
04/20/2020, 3:56 PMWas that it?
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Ahmed
04/20/2020, 4:22 PMNo actually i don't have admin access right now . Will check tommorow . I checked role settings but there was n't anything wrong there so i was wondering if there is any other setting that i can look into.
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