Hey All. I need some advice on something that should be easy, but have run into a few roadblocks… The bottom line is that I want to update a custom field on an existing customer record. I want to allow a NS customer of ours to signup for a referral program that we are offering. I want them to be able to go to a form on our website and enter name, email address, and a code we send them (this code will actually be their customer record internal ID. Once this info is entered, I simply want to set a custom field on the customer record of their already existing customer record.
We use cases for a lot if things, so I was trying to do it through a case form, but couldn’t figure out how to access those case record fields in a lead/customer workflow. Maybe a simple customer form would be cleaner?