Hello All, I am having an issue on a Case Workflow to set the 'Assigned field' to a group. I have an employee group setup as a support group, but in the list I only see employee names and not any employee groups. Any thoughts?
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KevinJ of Kansas
04/02/2020, 8:30 PM
I thought groups were for case assignments via the rules rather than via a workflow
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Danny Fulton
04/02/2020, 10:08 PM
I have that functionality working correctly, but I was hoping to have the first group be specified through case rules/territories, and then have the Workflow set the second group.